Privacy Policy

Section 1

Data We Collect

75bat collects personal data through several channels: directly from you when you register an account, make a deposit, contact support, or participate in promotions; automatically through your use of the platform; and from third-party partners such as payment processors and identity verification services. The categories of data we collect are described in detail below.

Data Category	Specific Data Points	Collection Method
Identity Data	Full legal name, date of birth, gender, government-issued ID number, photograph	Provided by you during registration and KYC verification
Contact Data	Mobile number, email address, residential address, city, district	Provided by you during registration or account updates
Financial Data	bKash/Nagad/Rocket/Upay account references, Visa/Mastercard partial card data, transaction history, deposit and withdrawal amounts	Provided by you during transactions; received from payment processors
Technical Data	IP address, device type, operating system, browser type and version, session timestamps, referral URL	Collected automatically via server logs and analytics
Usage Data	Games played, bets placed, wagering history, session duration, bonus redemptions, feature interactions	Collected automatically from platform activity logs
Communications Data	Live chat transcripts, support ticket content, email correspondence, feedback submissions	Collected when you interact with the 75bat support team
Marketing Preferences	Opt-in/opt-out status for SMS, email, and in-platform notifications	Provided by you during registration or updated via account settings

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where required by law for responsible gaming compliance purposes (for example, vulnerability assessments under self-exclusion programmes).

Section 2

How We Use Your Data

75bat processes your personal data only for defined, lawful purposes. We do not sell your personal data to third parties. The following sets out the legal basis and purpose for each category of data processing we carry out:

Account Creation and Management: We use your identity and contact data to create and maintain your player account, verify your identity, and communicate account-related information such as password resets, security alerts, and policy updates. The legal basis for this processing is contractual necessity — without it, we cannot provide you with access to the platform.
Payment Processing: We use your financial data to process deposits and withdrawals, verify payment method ownership, and detect fraudulent transactions. Payment data is processed in accordance with applicable payment industry standards. The legal basis is contractual necessity and compliance with anti-money laundering obligations.
Identity Verification (KYC): We are required to verify the identity and age of all players. We use identity data for this purpose and may share it with third-party verification service providers. The legal basis is legal obligation and legitimate interest in preventing underage gambling and financial crime.
Game Delivery and Platform Operation: We use technical and usage data to deliver games, ensure platform stability, resolve technical issues, and optimise platform performance. The legal basis is contractual necessity and our legitimate interest in operating a reliable platform.
Responsible Gaming Monitoring: We analyse usage patterns to identify signs of problem gambling behaviour, implement deposit limits or cooling-off periods at the player's request, and flag accounts that may require welfare intervention. The legal basis is legal obligation and legitimate interest in player protection.
Fraud Detection and Security: We use technical, financial, and usage data to detect and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other security threats. The legal basis is legitimate interest and legal obligation.
Marketing Communications: Where you have opted in, we use your contact data and usage preferences to send promotional offers, bonus notifications, seasonal campaign updates (such as BPL season offers, Eid promotions, and Pohela Boishakh specials), and platform news. The legal basis for this processing is your consent. You may withdraw consent at any time.
Legal Compliance: We may process your data to comply with applicable laws, respond to regulatory inquiries, enforce our Terms & Conditions, or defend against legal claims. The legal basis is legal obligation and legitimate interest.

75bat does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where profiling is used for responsible gaming purposes, a human agent is always available to review and challenge any automated assessment applied to your account.

Section 3

Data Sharing & Third Parties

75bat shares your personal data only where necessary for the operation of the platform, in compliance with applicable law, or with your explicit consent. We do not sell, rent, or trade your personal data. The categories of third parties with whom we may share your data are listed below:

Payment Service Providers: bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard) receive transaction-specific data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by payment industry data security standards.
Identity Verification Services: Third-party KYC and AML compliance providers receive identity documents and personal data to verify player identity and age, and to screen against sanctions and watchlists as required under applicable law.
Game Content Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens and anonymised player identifiers sufficient to deliver game content and maintain game session integrity. These providers do not receive your full personal profile.
Analytics and Security Providers: We use trusted analytics and cybersecurity partners to monitor platform performance, detect threats, and analyse aggregate usage patterns. Data shared for analytics purposes is pseudonymised wherever technically feasible.
Legal and Regulatory Authorities: We will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, court order, or regulatory obligation. 75bat will, where legally permitted, notify you of such disclosures.
Business Successors: In the event of a merger, acquisition, or sale of all or substantially all assets of 75bat, player data may be transferred to the successor entity, subject to the same privacy protections described in this policy. Players will be notified of any such transfer in advance.

Third-Party Links: The 75bat platform does not contain links to external third-party websites. Any communication purporting to be from 75bat that directs you to an unfamiliar URL should be treated as fraudulent. Contact our support team at [email protected] if you receive such communication.

Section 4

Cookies & Tracking Technologies

75bat uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and analyse usage patterns. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain executable code and cannot be used to access other files on your device.

The following categories of cookies are used on the 75bat platform:

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain login session state, process transactions, enable security features, prevent cross-site request forgery	Session / up to 24 hours
Functional	Remember language preference, last visited game category, notification settings, responsible gaming tool configurations	Up to 30 days
Analytics	Measure page views, session duration, feature engagement, and conversion rates to improve platform design and performance	Up to 12 months
Security & Fraud Detection	Detect unusual login patterns, identify bot activity, flag suspicious transaction behaviour	Up to 90 days

Strictly necessary cookies cannot be disabled as they are essential for the platform to function. You may adjust your browser settings to block or delete other categories of cookies, though doing so may impair certain platform features such as saved preferences and session continuity. For detailed instructions on managing cookies in your specific browser, consult your browser's official help documentation.

75bat does not use advertising or cross-site tracking cookies. We do not participate in third-party ad networks, retargeting programmes, or behavioural advertising platforms.

Section 5

Data Retention

75bat retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply as a general guide:

Active Account Data: Identity, contact, and financial data is retained for the full duration of your account's active status plus a minimum of five years following account closure. This retention period supports anti-money laundering compliance, dispute resolution, and regulatory audit requirements.
Transaction Records: Full records of all deposits, withdrawals, and game transactions are retained for a minimum of seven years from the date of the transaction, in line with financial record-keeping obligations under applicable law.
KYC Documentation: Identity verification documents are retained for the duration of the account relationship plus five years following account closure, or longer if required by applicable anti-money laundering regulations.
Support Communications: Live chat transcripts and support ticket records are retained for a period of three years from the date of the interaction, to enable dispute resolution, quality assurance, and regulatory review.
Marketing Preferences: Records of your marketing opt-in and opt-out decisions are retained for the duration of your account plus three years, to document compliance with your consent choices.
Technical and Log Data: Server logs, IP records, and security event logs are retained for a period of twelve months, after which they are aggregated or permanently deleted.
Self-Excluded Accounts: Where an account has been closed under a self-exclusion programme, basic identity data is retained for the duration of the exclusion period to prevent re-registration, and for a further five years thereafter.

On expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any identifiable individual. Anonymised, aggregate data may be retained indefinitely for statistical and analytical purposes.

Section 6

Your Privacy Rights

As a player on the 75bat platform, you hold a number of rights in relation to your personal data. 75bat is committed to honouring these rights promptly and transparently. Your rights are described below. To exercise any of these rights, contact our support team via live chat or at [email protected]. We will respond to all valid requests within a reasonable timeframe.

Right of Access: You have the right to request a copy of the personal data 75bat holds about you, along with information about how that data is being used. This is commonly referred to as a Subject Access Request (SAR). We will provide this information in a clear, portable format.
Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information directly via your account settings; for data that cannot be self-corrected, contact our support team.
Right to Erasure: In certain circumstances, you have the right to request that 75bat delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. Note that this right is subject to overriding legal obligations — for example, we cannot delete financial records that are required to be retained under anti-money laundering law.
Right to Restriction: You have the right to request that 75bat restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing and we are assessing whether legitimate grounds override your objection.
Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that we transmit that data directly to another controller where technically feasible.
Right to Object: You have the right to object to processing of your personal data where that processing is based on legitimate interest. You also have an absolute right to object to processing for direct marketing purposes at any time, including profiling for direct marketing. Where you object to marketing, we will cease processing immediately.
Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

To exercise any of the rights above, please contact 75bat support via live chat or in writing at [email protected]. We may need to verify your identity before processing your request. We will acknowledge receipt of your request within two business days and aim to fulfil it within 30 days.

Section 7

Data Security Measures

Protecting your personal data is a core operational responsibility at 75bat. We implement a layered set of technical and organisational security measures designed to safeguard your information against unauthorised access, disclosure, alteration, and destruction. These measures include but are not limited to the following:

256-Bit SSL Encryption: All data transmitted between your device and the 75bat platform is encrypted using industry-standard 256-bit SSL/TLS technology. This ensures that data in transit cannot be intercepted or read by unauthorised parties.
Encrypted Data Storage: Sensitive data fields — including identity document references, payment method identifiers, and account credentials — are stored in encrypted form at rest. Encryption keys are managed under strict access controls.
Access Controls: Access to systems containing personal data is restricted on a strict need-to-know basis. All 75bat staff and contractors with data access are subject to confidentiality obligations and undergo security awareness training.
Multi-Factor Authentication: Administrative access to data systems requires multi-factor authentication. Player-facing account security features including OTP verification are available and encouraged.
Intrusion Detection and Monitoring: 75bat maintains continuous monitoring of platform infrastructure for anomalous activity, unauthorised access attempts, and potential data breach indicators. Security events are logged and reviewed by our technical team.
Regular Security Assessments: The platform undergoes periodic security assessments and vulnerability reviews to identify and address potential weaknesses before they can be exploited.
Data Breach Response: In the event of a data breach that is likely to result in a risk to your rights and freedoms, 75bat will notify affected players as soon as reasonably practicable and will take immediate steps to contain and remediate the breach.

Your Responsibility: No security system is impenetrable. You play an important role in keeping your account secure. Use a strong, unique password, do not share your login credentials, and contact 75bat support immediately if you suspect your account has been accessed without your authorisation. 75bat will never ask you for your password via any communication channel.

Section 8

Updates to This Policy

75bat reviews and updates this Privacy Policy periodically to reflect changes in our data processing activities, applicable law, regulatory guidance, or platform features. When we make material changes to this policy, we will notify you via in-platform notification and, where appropriate, by email to the address registered on your account.

The "Last Updated" date at the top of this document indicates when the most recent revision was made. We encourage you to review this policy periodically to stay informed about how 75bat collects, uses, and protects your data. Continued use of the platform following notification of a material change constitutes your acknowledgement of the updated policy.

If you have any questions about this Privacy Policy, about how your data is processed, or about exercising your privacy rights, please contact the 75bat support team at any time. Our team is available 24/7 via live chat, with an average response time of 2–5 minutes. Written queries may be directed to [email protected].

For matters related to responsible gaming and self-exclusion, please visit our Responsible Gaming page. For the full terms governing your use of the 75bat platform, please review our Terms & Conditions.